Effective Date: 08/02/2025
At LeadIndexer.com, we strive to provide a fair and transparent refund policy for our users. Please read the terms below regarding refunds and adjustments to purchased AI Analysis Tokens.
1. Nature of Purchases
- LeadIndexer.com does not operate on a subscription model. Instead, we sell AI Analysis Tokens.
- These tokens allow users to process and extract structured lead information from images (such as business cards and lead forms) and text (such as comments).
- Tokens are bundled in packs, and each use deducts tokens from the user’s balance.
2. Refund Eligibility
- Unused Tokens: If AI Analysis Tokens have not been consumed, users may request a refund.
- Used Tokens: Once tokens have been consumed, the service is considered delivered, and refunds will generally not be issued.
- Refunds for unused tokens can be processed directly through the platform by the user or by contacting us by email at contact [at] leadindexer.com.
3. Flexibility & Adjustments
- We are flexible in accommodating users by converting token packages to better suit their needs.
- If a user wishes to upgrade to a larger package, we may offer discounts or credit unused tokens towards the new purchase.
- Users experiencing issues or requiring adjustments are encouraged to reach out to us for personalized support.
4. Contact for Refunds & Adjustments
For refund requests, package modifications, or any related inquiries, please contact us by email at contact [at] leadindexer.com.
By purchasing and using AI Analysis Tokens on LeadIndexer.com, you acknowledge and agree to this Refund Policy.